S-VYASA · Classroom 02
The customer interview
25 minutes · individual workshop. Pick any company. Someone else can pick the same one.
Read the five steps ↓Your first guess
Look at the screen. Write one possible reason the customer acted this way. Keep it here so you can compare it with the interview later.
Notes stay on this device. Use them in your own chat when the coach asks for evidence.
Paste into your own new chat. Type READY after writing your first guess. Ask 4–5 questions yourself, one at a time. Follow each Next cue.
Finish with one customer quote, one change and one way to test it. Type SCORE for your practice marks, or HELP if stuck. After question four, type NEXT or ask one last question. If time is up, type SCORE and confirm FINISH NOW when asked.
Manual copy if the button fails · contains customer backstory
Your 25-minute activity
You make every decision. The AI plays a fictional customer, then coaches you one step at a time. Use HELP for a hint.
- 0–3 min · Start. Choose a company. Note your first guess. Copy the prompt into a new ChatGPT or Claude chat and type READY.
- 3–10 min · Interview. Ask 4–5 questions, one at a time. Try “What happened the last time?” Follow up on one detail.
- 10–14 min · Define. Compare your guess with a quote and another detail. State the customer’s need and one thing you still don’t know.
- 14–20 min · Redesign. Suggest 2–3 ideas. Pick one, explain a trade-off and show one change before and after.
- 20–25 min · Plan a test. Give a real user one task and define success. Type SCORE for feedback out of 20. Save one improvement.